Return and Refund Policy – Vertex Vehicles Solution

1. Overview

At Vertex Vehicles Solution, we are committed to delivering quality vehicles and services. This Return and Refund Policy outlines the conditions under which returns, refunds, or exchanges may be accepted.

2. Eligibility for Returns

Returns may be accepted under the following conditions:

• The vehicle has a verified manufacturing defect or undisclosed mechanical issue at the time of sale
• The vehicle delivered does not match the agreed specifications or purchase agreement
• The issue is reported within 7 days of delivery or before exceeding 500 kilometers, whichever comes first
• The vehicle remains in its original condition without major modifications, accidents, or misuse

3. Non-Returnable Cases

Returns or refunds will not be accepted in the following cases:

• Vehicles damaged due to customer misuse, accidents, or negligence
• Issues arising after the return eligibility period
• Normal wear and tear after delivery
• Custom-ordered or specially modified vehicles (unless defective at delivery)
• Vehicles that have been resold or transferred to another owner

4. Refund Policy

• Approved refunds will be processed after a full inspection of the vehicle
• Refunds will be issued via the original payment method whenever possible
• Processing time for refunds is typically 7–21 business days after approval
• Any applicable deductions (registration fees, insurance, or administrative costs) may be applied

5. Inspection Process

All returned vehicles must undergo a detailed inspection by Vertex Vehicles Solution technicians.
The refund or replacement decision will be based on:

• Mechanical condition
• Exterior and interior condition
• Service and usage history
• Diagnostic reports

6. Exchange Policy

Where possible, customers may opt for an exchange instead of a refund, subject to:

• Availability of similar vehicles
• Price adjustments (if applicable)
• Approval after inspection

7. Cancellation Before Delivery

• Orders canceled before vehicle dispatch are eligible for a full or partial refund depending on administrative processing status
• Cancellation after dispatch may be treated as a return request

8. Customer Responsibility

Customers are expected to:

• Inspect the vehicle at the time of delivery
• Report issues immediately within the eligibility window
• Maintain proper usage and service guidelines

9. Contact Information

For returns, refunds, or support inquiries, please contact:

Vertex Vehicles Solution – Customer Support
Email: info@vertexvehiclessolution.com 
Phone: +1(332)877-7558